We strive to ensure that our customers are satisfied with their purchases. If you need to cancel an order for any reason, please notify us as soon as possible. Cancellations must be made before the product is dispatched. In this case, you will receive a full refund of your payment.

If the product has already been dispatched, we will only accept cancellations if the product is defective. In such instances, please contact us immediately upon receiving the defective product so that we can assist you with the return process and issue a refund or replacement as appropriate.

To cancel an order or report a defective product, you can reach us by email at bcolors@eim.ae or by phone at +971 56 6341 753 (Monday – Saturday). Our team will guide you through the necessary steps to ensure your issue is resolved promptly.

We appreciate your understanding and cooperation.