Returns are not permitted. However, if you receive a faulty or defective product, please notify us as soon as possible. You can reach us by email at bcolors@eim.ae or by phone at +971 50 718 7942 and +971 52 948 5726 (Monday – Saturday).

Bright Colors Stationery LLC is not responsible and does not guarantee a refund for cases where:

• Flowers, plants, fruits, sweets, gift products, and preserved items are delivered to an incorrect address provided by the sender.
• Unsuccessful deliveries arise from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems are caused by improper handling of the product.